HP Envy Coming apart at the left near screen hinge

[ladybug05]

This is 2020 and I'm reading that people have had had the same problem since around 2017. What's the deal?   My HP Envy is coming apart at the left near the screen hinge. It is 3 months out of warranty and HP won't help me.  How can I get help. This should be a manufacture defect since so many people are having problems with this same specific problem.  Is there a recall?
 I haven't dropped it. Yesterday I opened my computer and hard a  hard "click". I wondered what happened and at closer examination I noticed the screen coming apart from the back casing and the  screws are visibly seen from the underside on the same side as the damage.  I can't even close my computer for fear that the screen is going to completely snap apart from my computer, therefore meaning I cannot even safely bring my computer out of my home to work, etc. 

I need help! Someone please help.  This seems to be an ongoing problem. 

[praveenbv]

Hi @ladybug05,

Welcome to the HP Support Community.  

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

[ladybug05]

I have contacted HP several times. This product needs to be RECALLED and stores need to stop selling them. I'm 3 months out if warranty and HP did nothing. I'm in the U.S.