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Honor Student
Posts: 2
Member Since: ‎03-20-2017
Message 1 of 4 (76 Views)

HP Envy - Faulty Battery

Product Name: envy notebook
Operating System: Microsoft Windows 10 (64-bit)

Laptop bought in currys jervis centre dublin 13/10/16. My battery does not last at all . I have never had a laptop with this poor of a battery life.

 

HP Assistant states cannot be pasted. However it says full charge capacity 30% (???). It also says 8/100 cycles; 574 days (???). Please let me know if you need anything else but this sounds like a faulty battery.

 

Note we have HP Print Managers in work. I can bring it in to them if that helps.

 

Kind Regards,

 

Darragh

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HP Support Agent
Posts: 4,268
Member Since: ‎07-26-2016
Message 2 of 4 (45 Views)

Re: HP Envy - Faulty Battery

Hi @Darragh1,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

As I understand you are having charging issues on your HP notebook. I'll try my best to help you with this,

 

Let's start by performing a Hard reset on the notebook.

 

Unplug the charge and use the laptop until the battery drains to 15%.

Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,

Restart the computer and the issue should be fixed.

 

Also, Go through them all and let me know what you have determined is causing the issue. The first document has the most relevant troubleshooting if your battery appears to be not charging.

 

Also, Go through them all and let me know what you have determined is causing the issue. The first document has the most relevant troubleshooting if your battery appears to be not charging.

 

I would suggest please update the BIOS on your PC and check if it helps.

 

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

 

Refer this link to know how to use HP support assistant.

 

Battery Does not Power Notebook or Hold a Charge

 

HP Notebook PCs - Testing and Calibrating the Battery (Windows 10)

 

If the issue persists, I would suggest you contact our HP phone support for available service options. Please fill in the product details to get the tech support number.

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

 

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

Jeet_Singh
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Honor Student
Posts: 2
Member Since: ‎03-20-2017
Message 3 of 4 (38 Views)

Re: HP Envy - Faulty Battery

I dont think you read the issue- My Laptop is charding properly but the battery is draining quickly and hp assistant is telling me it is old. Did you read the mail at all?

HP Support Agent
Posts: 4,268
Member Since: ‎07-26-2016
Message 4 of 4 (33 Views)

Re: HP Envy - Faulty Battery

Hi @Darragh1,

 

Thank you for replying,

I appreciate your time and efforts,

 

I did go through the post and just wanted to make sure we follow these steps which should help you to fix the issue, Please do perform the steps I had suggested as well and get back to me with the results for further assistance.

 

Regards,

Jeet_Singh
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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