HP Envy Hinges broken

[AB771]

I have had my HP Envy for 2 years and it has been great! However, recently after opening it the left hinge started cracking and then popped out and a screw fell out but the screen was still functional. 1 week later the other hinge has done the same and big cracks have been left across the screen stemming from the hinge. I now can't close the computer or move the screen without more plastic falling out. I can see that this is a very common issue with these computers. It has not been damaged, dropped or had any impact. I understand my laptop is out of warranty but as this is a manufacturing issue is there anything you can do to help me?

[sandytechy20]

@AB771 

Welcome to the HP support community.

I understand that you are getting hinge issues with the notebook, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers