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‎03-23-2025 01:44 PM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000 (549V7AV)
Operating System: Microsoft Windows 11

HP Envy laptop- broken right hinge. Purchased from HP in 03-2023. How can I get this repaired? Thank you.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎03-28-2025 07:05 AM

HP Recommended

Hey @LALS4, 

 

Thanks for reaching out! I suggest contacting our phone support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

 

Note: There might be a nominal charge for the service they provide.

 

Regards,

Garp_Senchau
I am an HP Employee

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2 REPLIES 2

‎03-24-2025 08:00 AM

HP Recommended

BestBuy/Geek Squad said this is a hardware fix and would require sending the laptop off for 2-3 weeks. Who can go without their laptop that long? They suggested I try UBreakiFix. They could not find the parts and said they will continue to search. This is frustrating!

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‎03-28-2025 07:05 AM

HP Recommended

Hey @LALS4, 

 

Thanks for reaching out! I suggest contacting our phone support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

 

Note: There might be a nominal charge for the service they provide.

 

Regards,

Garp_Senchau
I am an HP Employee

Reply
Was this reply helpful? Yes No
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