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Student
Posts: 1
Member Since: ‎01-16-2017
Message 1 of 2 (65 Views)

HP Envy M6 left hinge problem

Product Name: HP Envy M6
Operating System: Microsoft Windows 10 (64-bit)

Left hinge on laptop is broken.  Everything else works great.  I'm afraid the screen will fall and cause futher damage.  I have to prop it against a pillow or hold it with my left hand so it doesn't fall and completely ruin the laptop.

 

Has anyone else had the same or similiar issues with the left hinge breaking out under normal use?  The right hinge is fine for now but with the left hinge broken, its only a matter of time before the right hinge breaks. 

 

Again, the laptop works great but the left hinge is broken.  Any suggestions or known faulty issue with the left hinge?

 

Thank you for you time.

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Posts: 10,015
Member Since: ‎09-30-2014
Message 2 of 2 (49 Views)

Re: HP Envy M6 left hinge problem

@ADixon

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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