HP Envy TS 15 - AC adaptor disconnects and reconnects. Charges fine while laptop is off

[rwstephe]

Hi,

I am trying to fix a problem with charging my laptop.  While the laptop is on and plugged in, it disconnects and reconnects every few seconds.  It's clear from the LED on the side as well.  However, when the computer is off (and while booting) the light is solidly on, so it is charging reliably when off.   This means however I can only use the computer for the duration of the battery life, then I must turn it off and charge it.   Based on this, it appears to be a software or driver problem.

The batter appears to be fine, I have run the battery diagnostics which show no issues.

Please advise what I can do.

Best,

Rob

[Riddle_Decipher]

@rwstephe Welcome to HP Community!

I suggest you start with a hard reset: Click here for steps,

When done, you may want to check with an alternate power cord/adapter as it could be a malfunction that's causing this issue to occur, here's what you could do:

If the charger shows inconsistent power output values, I would suggest that you step into Best Buy or staples and try with a different adapter and that should isolate the issue to the adapter or the computer.

Please try a different battery on the unit as well. 

Do not buy the battery and adapter. It is only for testing.

Use spare ones that they may have. If it works correctly, then you could think of buying it.

Meanwhile, also, try the below:

Steps to uninstall the ACPI drivers

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers.

Then restart the computer and check again.

Link for battery testing and calibration

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.