Cece7220 Honor Student
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HP Envy Touchscreen left hinge broken.

HP Envy 15 Touchscreen
Microsoft Windows 10 (32-bit)

The left hinge on my laptop appears to have become unattached or broken.   Thankfully, this has not affected the performance of the computer.  I called HP to find out the cost to repair this and was quoted $412.76!  I can't help but notice that were numerous posts concerning this same problem.   Has there been a recall that I somehow overlooked?  We have purchased several HP laptops and printers and have had no major problems until now.  I am hoping to have this fixed at much less than $412.76!

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Retired Omar-E
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HP Envy Touchscreen left hinge broken.

@Cece7220

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

 

 

 

I Work for HP
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Cece7220 Honor Student
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HP Envy Touchscreen left hinge broken.

Thanks for the quick response!

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