Post new question
Question
Reply
 
Honor Student
Posts: 2
Member Since: ‎08-30-2016
Message 1 of 3 (153 Views)

HP Envy Touchsmart 15 Broken Hinge

Product Name: Envy TS 15 Notebook
Operating System: Microsoft Windows 10 (64-bit)

My laptop is a few years old but I have seen that this a chronic problem. The case is coming apart on both sides by the hinges. The hinges now do not work properly. Let me know what I can do!

Reply
0 Kudos
Retired
Posts: 10,015
Member Since: ‎09-30-2014
Message 2 of 3 (148 Views)

Re: HP Envy Touchsmart 15 Broken Hinge

@lohma004

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I Work for HP
Honor Student
Posts: 2
Member Since: ‎08-30-2016
Message 3 of 3 (145 Views)

Re: HP Envy Touchsmart 15 Broken Hinge

Thanks Omar-E.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation