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Honor Student
Posts: 1
Member Since: ‎04-04-2016
Message 1 of 3 (148 Views)

HP Envy Touchsmart 17 hinge popping open chassis

Operating System: Microsoft Windows Vista
HP Envy Touchsmart 17: when I open the display, the left hinge is popping open the laptop case at the corner. About 2 years old. HP support please contact me for a resolution.

Thanks
Retired
Posts: 10,015
Member Since: ‎09-30-2014
Message 2 of 3 (138 Views)

Re: HP Envy Touchsmart 17 hinge popping open chassis

@Brooks_graul

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.



If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

 

I Work for HP
Top Student
Posts: 6
Member Since: ‎09-20-2016
Message 3 of 3 (64 Views)

Re: HP Envy Touchsmart 17 hinge popping open chassis

Same exact thing is happening to me . Really makes me think twice about buying HP again. The build quality on these seem to be very poor.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation