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Top Student
Posts: 5
Member Since: ‎05-15-2016
Message 1 of 3 (183 Views)

HP Envy Touchsmart Broken Hinge

Product Name: HP Envy TS 15 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

The hinge on my laptop is broken. I have seen a few posts about this issue but I am a student and can't afford a repair. I'm guessing I'll just have to put up with it until it's finally unusable

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Moderator
Posts: 6,343
Member Since: ‎07-16-2015
Message 2 of 3 (173 Views)

Re: HP Envy Touchsmart Broken Hinge

@jgilc10

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
Teacher
Posts: 114
Member Since: ‎06-15-2009
Message 3 of 3 (146 Views)

Re: HP Envy Touchsmart Broken Hinge

[ Edited ]

danny-r wrote:

@jgilc10

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.


you have said that same message to a lot of people INCLUDING me.  Has anyone from HP contacted me.  NO.  So stop sending your automated message to everyone because it doesn't work and HP does not give help at all and all we are doing is getting very very annoyed.

HP Pavilion 15t-bc000 CTO Notebook PC (ENERGY STAR) (Windows 10 Professional)/HP ENVY TouchSmart m7-j020dx Notebook PC (ENERGY STAR) (Windows 8.1)
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