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‎10-27-2020 07:06 PM

HP Recommended
Product: Envy X 360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

My Envy X 360 Convertible, warranty expired 3 months ago, is now overheating only while in SLEEP MODE.  The computer will try to restart or just go dead.  When it cools down, it can be restarted and is normal until it goes back to sleep.  I took the computer in for repair $100 so far for a mis-diagnosis of bad fan (can't really blame them).  I'm writing this while the computer is working just fine.   I restored system to the last available date hoping that an update caused the issue but have not yet confirmed.  Need some help!  Thank You.

 

1 person had the same question
4 REPLIES 4

‎10-29-2020 07:05 AM

HP Recommended

I think it failed during the sleep mode, you need to check power management is it working or not, this url is clue to do so:

 

https://thegeekpage.com/fix-windows-10-sleep-mode-not-working-solved/

 

You might need also to check WIndows 10 integrity, check if any corrupted file system:

Run:

sfc /scannow

or using dism:

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /CheckHealth

 

If found any errors you can restore using dism:

DISM /Online /Cleanup-Image /RestoreHealth

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‎10-30-2020 07:51 AM

HP Recommended

Thanks for the suggestions.  I went back and restored system to the state before the last AMD update.  Now everything is fine.  Be careful with the updates out there!

 

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‎10-30-2020 08:32 AM - edited ‎10-30-2020 08:33 AM

HP Recommended

I have problem after update too, in my Dynabook, it frequently crashes each 3-4 days, it happens 2 months already. Then I seen loading driver error on the system viewer. Last month I did above commands, and it solved the issue, it has been 4 weeks now without being blue screen/crashing.

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‎10-31-2020 04:23 PM

HP Recommended

I ran "sfc/scannow even though everything seemed OK after the restore.  Corrupted files were found and fixed,...so I feel good about that.  Everything is still running fine now.  I don't think I'll be doing any new AMD updates anytime soon!
THANK YOU.

 

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