• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎06-24-2022 02:57 PM - edited ‎06-24-2022 02:58 PM

HP Recommended
Product: HP ENVY x360 Laptop - 13-ay0045au
Operating System: Microsoft Windows 10 (64-bit)

I bought an HP ENVY x360 Laptop - 13-ay0045au back in September 2020. It's been a pretty solid machine until last night. She went to close it and the right hinge popped. I'm sure it's out of warranty but is it possible to get this fixed? This laptop hasn't been dropped or mistreated in any way.

 

There seems to be a loose screw in there.  The laptop can no longer be closed at all so any help is greatly appreciated.

Thanks.

Category:
1 person had the same question
1 REPLY 1

‎06-25-2022 08:00 AM

HP Recommended

Hi @Sai_Vishnu 

 

Welcome to the HP Support Community. We are really sorry that you are facing hinge-related issues with your HP ENVY X360 Laptop - 13-Ay0045au. We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.