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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
oaklander
Level 3
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Message 1 of 4
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Solved!

HP Envy battery not charging when plugged in

HP Recommended
HP ENVY - 17-u275cl
Microsoft Windows 11

My laptop battery no longer accepts a charge when plugged in. Have reinstalled Microsoft ACPI-Compliant Control Method Battery according to related posts in forum. Also have run diagnostics via HP support assistant. Battery seems to be fine (it was replaced about two years ago) although in the Battery Check (Support Assistant), I get the error message: Logic State: OK_Deep_Discharge; Charge State: Not available.

Laptop runs fine when plugged in, but has 0% reserve left.

 

Any guidance appreciated.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
erico
Level 17
Level 17
49,710 12,243 4,832 13,221
Message 2 of 4
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HP Recommended

Unfortunately, that error message means that the main battery has lost too much capacity to have any service life left.

 

You will need to replace the battery with a new one.

 

There are a few things that can cause this.

 

Leaving it plugged into a power adapter for an extended period of time or letting the battery go below 20% charge too many times can cause it to go into an unrecoverable deep discharge state.

 

If you want to replace the battery on your own, here are your options, one of which has higher capacity and gives longer mobile use :

1)  3-cell, 61-WHr, 5.36-WHr, Li-ion  HP Part number  849315-856

2)  3-cell, 41-WHr, 3.63-WHr, Li-ion  HP Part number 849314-856

Don't forget to click on the green Accept as Solution button if I helped you solve your issue.
Click on the Yes button if my assistance was helpful and you would like to say thanks!

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3 REPLIES 3
erico
Level 17
Level 17
49,710 12,243 4,832 13,221
Message 2 of 4
Flag Post
HP Recommended

Unfortunately, that error message means that the main battery has lost too much capacity to have any service life left.

 

You will need to replace the battery with a new one.

 

There are a few things that can cause this.

 

Leaving it plugged into a power adapter for an extended period of time or letting the battery go below 20% charge too many times can cause it to go into an unrecoverable deep discharge state.

 

If you want to replace the battery on your own, here are your options, one of which has higher capacity and gives longer mobile use :

1)  3-cell, 61-WHr, 5.36-WHr, Li-ion  HP Part number  849315-856

2)  3-cell, 41-WHr, 3.63-WHr, Li-ion  HP Part number 849314-856

Don't forget to click on the green Accept as Solution button if I helped you solve your issue.
Click on the Yes button if my assistance was helpful and you would like to say thanks!
1 person found this reply helpful
Was this reply helpful? Yes No
oaklander
Author
Level 3
19 12 3 0
Message 3 of 4
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HP Recommended

I appreciate the prompt reply. But glad you could recommend a relatively easy fix. Surprised the battery which wasn't replaced that long ago didn't last longer - i don't use exclusively - on battery that often.

Do you also recommend that when the laptop is not in a state of use for several hours - eg. overnight - that it is put into sleep mode, or shut down entirely - to help preserve battery integrity?

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erico
Level 17
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HP Recommended

I recommend that you shut it down when you are not going to use it shortly. (i.e. overnight)

Don't forget to click on the green Accept as Solution button if I helped you solve your issue.
Click on the Yes button if my assistance was helpful and you would like to say thanks!
1 person found this reply helpful
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