HP Envy cracked Left casing/hinge issue

[NZA83]

Hi, I have an issue that seems to be a commonality with HP Envy X360 computer.  My Left casing/hinge area has cracked and now the casing is coming apart from the screen, and I can't use my computer.  The computer is having difficulty closing, and the screen is not working.  I have not dropped, damaged, or handled the computer roughly.  The computer cracked as I opened it up.  I do not use it in the flipped tablet position.  This is very upsetting, as I have seen that this has been an issue since 2015, and it is a design flaw that apparently has not been fixed.  The computer is only just over a year old, and I use the computer daily for my work.  It would be greatly appreciated if someone from HP could help resolve this problem.

[Jacky-D · Accepted solution]

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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