01-30-2017 04:47 PM
My laptop will not charge my battery. I ordered a new battery and when I use my ac adapter to plug it in to charge the white light on the side of the laptop turned orange. The AC adapter will work the laptop fine as long as the battery is not in it, the original or the new one.
01-31-2017 05:48 AM
Still don't have model number, which would be helpful. You might try a hard reset. Remove AC power and battery, hold down power button 20 seconds, wait 10-20 seconds and plug in just AC adapter, then turn on. You can also try going into device manager and remove the battery as a device then reboot to let drivers reload. These are extreme long shot efforts. The likely cause is a failed charging circuit on the motherboard.