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Message 1 of 2
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Flag Post

HP Envy left hinge broken, screen coming apart from cover at corner

HP Recommended
HP ENVY x360 Convertible 15m-bp1xx
Microsoft Windows 10 (64-bit)

HP ENVY x360 Convertible 15m-bp1xx

 

My HP Envy is coming apart at the left near the screen hinge. It is out of warranty.  How can I get help? 
I haven't dropped it.  I opened my computer and hard a  hard "click".  I noticed the screen coming apart from the back casing and the screws are visibly seen from the underside on the same side as the damage.  I fear that the screen is going to completely snap apart from my computer. It needs a repair!

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Message 2 of 2
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@Env10us

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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