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Student
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Member Since: ‎05-08-2016
Message 1 of 2 (337 Views)

HP Envy m6 Notebook PC will not turn on!

Product Name: G3R12VA#ABA

Hi, it seems that I keep having problems with my HP envy m6 notebook PC (windows 8). I have had this computer for 2 years and it keeps breaking down on me! I was using it this morning around 9:30 AM, and it was running fine, and it was charged. I turned the computer off, then headed to my class. Once I got out of class I went to turn on my computer and it would not turn on! I tried taking out my battery and putting it back in and turning it on, taking the battery out completely and turn it on with the charger hooked up, I even took out the battery, unplugged it and pressed the power button for a minute then put the battery and charger back in and tried turning it on and still nothing! This is very frusterating as I am a college student and I need this laptop for classes and I can't afford to have my computer break down on me anymore! Will someone please help me?!

 

P.S. My led light when my charger was plugged in was not turning on either, and the power adaptor was not warm when plugged in, I don't know if this is one of the reasons why my computer will not turn on.

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HP Support Agent
Posts: 16,542
Member Since: ‎09-02-2013
Message 2 of 2 (318 Views)

Re: HP Envy m6 Notebook PC will not turn on!

Hi @t-rella,

 


Thank you for visiting the HP Forums!

 


I came across your post about the Notebook, and wanted to assist you! I have read about your issue about your HP Envy m6 Notebook and it having startup issues. Try performing a hard reset.

When performing a hard reset please note remove any and all USB devices. Disconnect all non-essential devices.

Here is a detailed troubleshooter for when the computer won't start for Windows.

Plug the power adapter directly into a different wall outlet. Do not plug it into a power strip, surge protector, or secondary power source as this could cause and issue.

 


Please let me know if this helps.

 

 

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