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‎04-23-2020 07:37 AM

HP Recommended
Product: HP Envy m7 Notebook
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I do not think anything strange, different, or weird happened. But the other day when I booted up my PC, the battery did not charge.

It will die the second I unplug it. If I run my cursor over it, it says "0% available (plugged in)".  

 

I did uninstall some battery driver, but that did not do the trick. Please help!

 

I hope you all are well and healthy.

 

Thanks so much.

1 REPLY 1

‎04-27-2020 08:58 AM

HP Recommended

@secgenddhd Welcome to HP Community!

 

I understand that you are unable to charge the laptop battery.

 

Do not worry. I will try to fix the issue.

 

Steps to uninstall the ACPI drivers 

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers. 

Then update the BIOS restart the computer and check again. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!
 

 

 

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