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‎05-29-2020 12:30 PM

HP Recommended
Product: HP ENVY NOTEBOOK M7-N109DX
Operating System: Microsoft Windows 10 (64-bit)

Hi,

How do I get another RJ-45 port jack?  My jack is working but the ethernet plug doesn't stay in all the way.  I have to tape it in all the way to get the light to come on.  The connection is fine once I do that.  But for some reason the port seems to not accept any ethernet cord.  

 

How can I get a replacement port jack?  I can install myself, but I don't know where to get one - or the part/item number to ask for?

4 REPLIES 4

‎05-29-2020 04:42 PM

HP Recommended

@gmjhunter 

As far as I know, HP does not sell individual parts that come mounted on their motherboards.

 

They sell separate components like fans, mounting brackets, cables, etc.

 

You can use this link to check for parts, but I doubt you'll find what you need:  HP PartSurfer



I am a volunteer and I do not work for, nor represent, HP
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‎06-06-2020 11:55 AM

HP Recommended

Yeah that's what I thought.  I finally found the "DC jack" for the AC Adapter, and replaced it last night.  And I need a new AC Adapter.  So I've found those parts online.  But I'm having trouble finding that RJ-45 Ethernet jack.  I'm on the phone with support now and even they can't seem to find that part number :-).  Let me know if you can locate the RJ-45 part number.

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‎06-06-2020 03:15 PM

HP Recommended

@gmjhunter 

I have no access to HP parts -- so there is nothing I can do about finding a part number that you have not already done.



I am a volunteer and I do not work for, nor represent, HP
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‎06-08-2020 09:38 AM

HP Recommended

Thanks, not a problem.  Instead of dealing internally with that jack, I've ordered a RJClip to see if it will hold in place 🙂  Thanks again.

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