12-10-2014 10:11 AM - edited 12-10-2014 10:33 AM
I have recently purchase (5 days ago) a HP Envy 15-J151SA, but its started to play up already. I had used my laptop yesterday at uni and had run the battery down to about 15%, so I plugged the power pack in as normal and charged the laptop to 100%. When I came to unplug the charger, the laptop just instantly turned off without warning. I thought this was very odd until I tried to turn the laptop back on to no response at all, no lights, no flashing, no nothing. I thought I'd plug the charger back in again and as soon as I plugged the charger in the light on the power button flashed oncw and then when pressed the laptop loads as if nothing had happened. Obviously when I load up apps such the internet and MS Word it says it wasn't closed properly and asks if I want to restore where I left it at.
I have looked at other forums who have suggested battery tests (which come back as ok) and tries to recalibrate the battery but this hasn't solved anything, I have tried use the reset function (hold power and the beats button) but I don't have a beats button. It is all up to date with Windows and HP updates.
Obviously being a student I paid good money for this laptop and haven't got the time to be messing around taking back to PCWorld where I bought it from.
Any help will be appreciated,
12-11-2014 10:27 AM
Hi @Spudy101 ,
Thank you for visiting the HP Support Forums and Welcome. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link to get the support number for your region. They will be happy to assist you immediately.
05-06-2015 10:49 PM
I have had my HP Envy for about 15 months, and had the exact same problem starting last night. I called the support phone number, and they successfully diagnosed the issue and are shipping me a replacement battery free of charge even though I believe my warranty has expired.
I had to work through the phone help menu, and the call took a little while, but I was very happy with the service.
05-07-2015 08:02 AM
Shout out for sharing your experiences and suggestions.
Have a great weekend.