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Spudy101
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HP Envy turns off when unplugged and won't turn on unless plugged in

Hi,

 

I have recently purchase (5 days ago) a HP Envy 15-J151SA, but its started to play up already. I had used my laptop yesterday at uni and had run the battery down to about 15%, so I plugged the power pack in as normal and charged the laptop to 100%. When I came to unplug the charger, the laptop just instantly turned off without warning. I thought this was very odd until I tried to turn the laptop back on to no response at all, no lights, no flashing, no nothing. I thought I'd plug the charger back in again and as soon as I plugged the charger in the light on the power button flashed oncw and then when pressed the laptop loads as if nothing had happened. Obviously when I load up apps such the internet and MS Word it says it wasn't closed properly and asks if I want to restore where I left it at. 

I have looked at other forums who have suggested battery tests (which come back as ok) and tries to recalibrate the battery but this hasn't solved anything, I have tried use the reset function (hold power and the beats button) but I don't have a beats button. It is all up to date with Windows and HP updates.

Obviously being a student I paid good money for this laptop and haven't got the time to be messing around taking back to PCWorld where I bought it from.

Any help will be appreciated,

 

Thanks Spudy101

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HP Envy turns off when unplugged and won't turn on unless plugged in

Hi @Spudy101 ,

Thank you for visiting the HP Support Forums and Welcome. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link to get the support number for your region. They will be happy to assist you immediately.

Thanks.

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James88
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Message 3 of 6
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HP Envy turns off when unplugged and won't turn on unless plugged in

if new or in warrently send it back! You can use receipt or bank statement as proof of purchase. If out of warrenty buy a new battery from ebay or amazon.

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phillycheese19
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HP Envy turns off when unplugged and won't turn on unless plugged in

I have had my HP Envy for about 15 months, and had the exact same problem starting last night.  I called the support phone number, and they successfully diagnosed the issue and are shipping me a replacement battery free of charge even though I believe my warranty has expired.  

 

I had to work through the phone help menu, and the call took a little while, but I was very happy with the service.

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HP Envy turns off when unplugged and won't turn on unless plugged in

 

 

Hey @phillycheese19 , @James88 ,

 

Shout out for sharing your experiences and suggestions.

 

Have a great weekend.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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markatberkley
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HP Envy turns off when unplugged and won't turn on unless plugged in

I have the exact same problem and I've also had my HP envy for about 15 months. This is ridiculous. 

 

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