cancel
Showing results for 
Search instead for 
Did you mean: 
JonSD
New member
2 1 0 0
Message 1 of 2
44
Flag Post
HP Recommended

HP Envy will not charge, adapter tests good

HP x360 convertible
Microsoft Windows 10 (64-bit)

I plugged the AC adapter into the Envy and there was no charge light.  I tested the adapter with a voltmeter and it puts out what it is supposed to, 19.5v.  I tried un-installing the charger control driver and that caused the charge light to flash white.  As I recall it should be solid Amber when it is charging. I thought it might be charging but it was not. The battery is now completely dead.  

1 REPLY 1
JonSD
New member
2 1 0 0
Message 2 of 2
23
Flag Post
HP Recommended

HP Envy will not charge, adapter tests good

I opened up the laptop and found the two red wires broken on the pigtail that connects the adapter to the circuit board. The laptop is less than 2 years old and has not been abused.  This is simple mechanical engineering and wire strain relief.  I should not have to open up and make these kinds of repairs.  Come on HP, get your sh!? together. 

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation