09-02-2019 11:31 AM
I plugged the AC adapter into the Envy and there was no charge light. I tested the adapter with a voltmeter and it puts out what it is supposed to, 19.5v. I tried un-installing the charger control driver and that caused the charge light to flash white. As I recall it should be solid Amber when it is charging. I thought it might be charging but it was not. The battery is now completely dead.
09-03-2019 02:06 PM
I opened up the laptop and found the two red wires broken on the pigtail that connects the adapter to the circuit board. The laptop is less than 2 years old and has not been abused. This is simple mechanical engineering and wire strain relief. I should not have to open up and make these kinds of repairs. Come on HP, get your sh!? together.