05-11-2015 07:35 PM
I'm experiencing some issues with the detachable keyboard for my HP Envy x2 15. The keyboard connects to the tablet, through Bluetooth connection, but then disconnects almost IMMEDIATELY - I am unable to use the keyboard. Sometimes the keyboard functions when detached from the tablet but only for a few minutes before it disables itself again.
My device is under warranty and protected with an HP Care Pack.
05-12-2015 07:43 PM
Hello and thanks for posting on the HP support forums. Here is a link that may be of some help to you.
It is a link from the forums working with bluetooth issues and Windows 8.
Here is a link to a support article on bluetooth as well.
Check the links out and try what they offer. I do believe though in your case because it is making connection and only holding it for a few moments that means the bluetooth communications system in either the main body or the keyboard is in need or repair or replacement.
Try hooking up a bluetooth head set and see if it keeps connected if it does then the keyboards bluetooth module is gone. If the bluetooth headset or other bluetooth device does not keep connected to the main body then its bluetooth chip is the issue. Either way you need to send it in.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
Let me know how things go.
Thank you again for posting and have a great day.
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08-14-2016 12:11 PM
Reviewing the message board, it is clear that many users of this machine have experienced the same hadware failure time and time again.
For us, the machine itself is fantastic but the second keyboard that HP provided has stopped working as well. Trouble now is that HP only provides a 90 day warranty on the second keyboard and is asking $160 to purchase a 3rd replacement.
Since HP is unwilling to acknowledge the recurrant nature of the issue, there is no assurance that the design issue has been resolved thus expending the $160 offers no gurantee that issue will not continue. On top of that, HP customer support has proven less than supportive and has failed to complete follow up commitments leaving this customer less than satisifed.
Really enjoy all 4 of our HP computers in the house but very dissappointed in HP's acknowledgement and action to rectify this design issue.
08-17-2016 11:58 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
I work on behalf of HP
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01-02-2017 01:30 PM
02-05-2017 11:27 PM - last edited on 02-06-2017 08:03 AM by kevin-t
Hi, i have HP ENVY x2 Detachable PC 13 with product number K2P57PA#ABG with serial number [Personal Information Removed] . Few days ago. the keyboard is not working. I dont know what to do. Please anyone who can assist me please
Mobile number: [Personal Information Removed]
Mail: [Personal Information Removed]
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