Hello! I just a bought an ENVY X360 13.3 convertible last November 20, 2019. On November 29, I found out that there is a ticking sound to the hinge every time I used it in tablet mode. I also found out that the alignment of the panel display and the keyboard are misaligned due to hinge dislocation or something.
Good thing! The store which i bought the laptop change the unit after i called them up and inform them of the problem. Now i am using the new unit. I just hope that the HINGE PROBLEM will not occur anywhere.
Do we have any information on the same problem? Or is it really a problem in the ENVY Series?
Just keep an eye (or ear) on it. Yes, hinge problems can occur across quite a few models of HP laptops and laptops made by other makers, by the way. At the first sign of a hinge problem post here and we can provide as much help as possible and HP would likely intervene as well.