HP Envy x360 15.6 – Hinge Failure Cracked Screen (Out of Warranty)

[jmarke]

Hello, HP Support Team & Community,

I own an HP Envy x360 15.6-inch 2-in-1 laptop, which I purchased in October 2023. Despite careful handling and normal use, the left hinge failed, ultimately cracking my screen. I have come across many posts from other users experiencing the same hinge defect, indicating a design flaw rather than user damage.

Details of My Issue:

• Laptop Model: HP Envy x360 15.6-inch 2-in-1 (7F5R0UA#ABA)
• Purchase Date: October 2023
• Warranty Status: Expired
• Issue: Left hinge failed under normal use → screen cracked as a result
• Laptop Condition: Well-maintained, no drops or accidents
• Other Reports: I found multiple HP Community posts where users describe the same hinge failure

What I’m Asking:

Since this appears to be a common design flaw, I’d like to know:

1. Does HP acknowledge this hinge issue as a known defect?
2. Can HP offer any repair assistance despite the expired warranty?
3. Has HP issued a recall or free repair program for this problem?

This situation is frustrating because I invested in an HP Envy laptop expecting quality and durability, and it appears that the hinge design is faulty. I would appreciate any assistance or guidance HP can provide.

Thank you.

[zoey7886]

@jmarke, Welcome to the HP Support Community! 

We're here to help you tackle that broken hinge issue! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards,