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TonyB1211
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HP Envy x360 Broken Hinge - 2nd Time - Ridiculous

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HP Envy X360
Microsoft Windows 10 in S Mode

I have a HP Envy 360. HP has already replaced the hinge (after in popped out) and cracked the screen. Well guess what, it did it again. I'm sure someone is going to tell me I'm hard of must have dropped the laptop, but they'd be incorrect. I have a multi-year old MAC, no issues, I also have an HP X360 M4, which is several years old, no issues. And they all sit on the same desk without moving. I do close the laptop screens at night, and BOOM, the hinge broke again and cracked the screen when opening it up this morning. Like I mentioned, HP has already repaired it once, so are you going to repair it again? I have pictures and other information when needed. This is so frustrating!!!

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The_Fossette
HP Support Agent
HP Support Agent
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@TonyB1211

 

I reviewed your post and I understand that the hinge is broken on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support and they will assist you with the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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TonyB1211
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The site has been down, is there another option?hp.jpg

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