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‎07-14-2020 04:37 AM

HP Recommended
Product: HP Envy x360 15-bq051na
Operating System: Microsoft Windows 10 (64-bit)

Hi, I bought my HP Envy 360 at the end of 2017. Similarly to lots of other people on this forum I have taken good care of the laptop however last week I opened it as usual and the left hinge broke causing a crack in my screen which is gradually getting worse. I can no longer close my laptop as doing so causes further damage. 

 

As this is a common issue I'd appreciate a response from HP on how to proceed without needing to use the paid telephone technical support. 

 

Thank you. 

6 people had the same question
2 REPLIES 2

‎07-16-2020 09:46 AM

HP Recommended

Hi @BA94

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎07-26-2020 02:11 PM

HP Recommended

So I have the same problem, brought around the same time. HP have told me it will cost £400 and are refusing to admit there is a design fault, which I think there is as others have the same problem and we took very good care of ours. How did you get on with HP? 

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