HP Envy x360 Broken Hinge

[Darryl_]

This sums up the problem I'm having exactly:

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-x360-Broken-Hinge/td-p...

After plenty of other frustrations with this HP laptop (weekly freezes, disk issues, random restarts, etc) that HP has not repaired even when under warranty, now the laptop hinge has completely disconnected from the screen.  There is no physical damage, rough use, etc.  Just terrible manufacturing quality.  After speaking with HP support (5 different people because they keep transferring you!), the best they could offer was to fix it for over $400, or to sell me the replacement hinge and have me figure it out myself.  With no instructions in advance. Thanks guys!

I can't believe the terrible customer responses of this company, or the complete inability to fix their products.  I should be more surprised if this was my first problem, but frankly after the number of support cases I've opened in the past 2 years it's just standard operating procedure for these guys.  I can honestly say I've bought my last HP product.

[Darryl_]

HP, care to respond?  Looking into the matter further, the HP suggestion if buying a new hinge wouldn't solve the problem, since the issue is the plastic that the hinge screws into is broken, not the hinge itself.  I'm really up a creek here as the only option is to send the laptop in for $400+ repair.  Just search this forum for 'x360 broken hinge' and you will find 134 results, most of which have multiple people with the same issue in the given thread.  THIS IS CLEARLY A MANUFACTURING DEFECT!!  PLEASE STAND BY YOUR PRODUCTS!!

[asmita6658]

Hi @Darryl_

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