HP Envy x360 Convertible Laptop Broken Hinge

[JETER_Throw]

I bought my HP Envy X360 Laptop in February 2021 and the right hinge just randomly broke yesterday (August 2022) when I was closing the lid of the laptop. I am super gentle with my laptop and have never misused/dropped it. My warranty ended less than half a year ago so HP won't repair my laptop.

Going through the HP forum, it appears that this is a pretty common HP laptop issue. It's pretty ridiculous that such an expensive laptop that is supposed to be CONVERTIBLE has such weak hinges built. This seems like a major design flaw and HP should be responsible for fixing all these broken hinges.

Other cases: 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Broken-hinge-on-HP-Envy-x360/t...

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-x360-Broken-Hinge/td-p...

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-x360-Right-Hinge-Broke...

[Nirvana_95]

Hi @JETER_Throw

Welcome to the HP Support Community. I see that you are facing hinge-related issues with your HP ENVY X360. We want to help you with it. 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right of your HP community profile, next to your profile Name or simply click on this link.

Thanks!

[JETER_Throw]

Hello,

Can you please confirm if my laptop was still under warranty and there is no evidence of misuse, would the hinge repair have been covered by HP's warranty?

[Nal_NR]

Hi @JETER_Throw,

Welcome to the HP Support Community. 

I understand that you are facing issues with broken hinges. I'd like to help!

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!