HP Envy x360 Hinge Issue

[Cr_x_zy_Gk]

 

 

 

 

I have had my HP Envy for since September 2023 and have had minimal to no Issues with it.

However, I have a had a few minor hardware issues with the device and it seems as though HP Support just don’t care in the slightest. I have been ignored countless times and told that it’s my fault.

Currently the issue remains unresolved.

It was around January 2024 when I started experiencing a slight bending in the case and noticed that the hinges and main screen are misaligned. When I close the lid the Hinge covers tend to bend outwards and this is quite alarming.

Progressively the issue got worse until April 2024 when I decided to contact HP and claim on my warranty. To my disgust I was told many attempts later that these were my issues and that I had caused the damage and that I would be charged for repair. 

I am a student and require my laptop daily however, when paying £1000+ for a device you’d think that you’d be offered some support with any issues.

(I have included some photos)

Please Help

[Raj_05]

Hi @Cr_x_zy_Gk,

Welcome to the HP support community.

Please help us with the laptop serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4

HP Support