I have had my laptop since November 2019, it has now developed a noticeable warp in the mousepad and lower keyboard and it no longer closes flush. I am very disappointed in the build quality of the machine in regards to this issue and would like to know what can be done to rectify the situation.
This sounds like hardware related issue with the trackpad and in order to fix this issue, your computer needs to be serviced. As we have limited support boundaries in the support community as of now.
I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".