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razkolbas
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HP Envy x360 TouchSmart (mb: DA0Y61MB6E0 REV: E) Not turning on

HP Envy 15-u100nr x360 TouchSmart
Microsoft Windows 8.1 (64-bit)

Hi to everybody!

When the power supply is connected, the diode lights up and charges the battery. When you press the power button, silence and after 15 seconds, the power LED lights up for a couple of seconds and turns off.

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HP Envy x360 TouchSmart (mb: DA0Y61MB6E0 REV: E) Not turning on

@razkolbas

 

I have gone through your Post and I understand your concerns

 

I suggest you perform a Power Drain and check if that helps. Link: https://support.hp.com/in-en/document/c01684768

 

If the issue persists please contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you and have a great day


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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