HP Envy x360 - broken hinge

[Hdsetvvhjhff]

Hi

I bought a HP Envy x360 last August and this evening whilst closing the lid the hinge has 'popped' out.

It hasn't been dropped or bumped or suffered any physical damage and has been well looked after. The hinge appears to have broken due to normal usage (and pretty light usage at that).

It clearly needs to be repaired and is still in warranty. How do I go about getting it fixed and can you confirm the warranty will cover the fix .  The broken hinge is clearly a design fault with the laptop hinge and it appears others have had the same issue.

Thanks

[Nirvana_95]

Hi @Hdsetvvhjhff 

Welcome to the HP Support Community. We are really sorry that you are facing hinge-related issues with your HP ENVY X360 Laptop - 13-Ay0009na. We want to help you with it. 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!