cancel
Showing results for 
Search instead for 
Did you mean: 
allie3 Student
Student
1 0 0 0
Message 1 of 2
66
Flag Post
HP Recommended

HP Envy x360 convertible laptop broken hinge

Envy x360 convertible laptop

I purchased my laptop a little over a year ago. The right hinge is broken and has caused the screen to separate from the casing. Just trying to figure out if HP is offering to fix these hinges since they seem to be so prevalent. 

 

Thanks in advance.

1 REPLY 1
Retired rick-s
Retired
2,510 2,501 105 376
Message 2 of 2
51
Flag Post
HP Recommended

HP Envy x360 convertible laptop broken hinge

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information such as serial numbers and case details.

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP.
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation