HP Envy x360 keyboard is not even/chassis is warped

[CollegeDream]

I got my ENVY about 1 months ago, and recently noticed that the top of the laptop has a slight bump, which makes the keyboard uneven. The top of the bump is a little to the right of the keyboard's center, and from the edge to the top the elevation is about 4 millimeters. Is this part of the design or is there a bigger issue present here?

[praveenbv]

Hi @CollegeDream, Welcome to the HP Support Community.  

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!