HP Gaming Pavillion - Broken HInge

[AidanUK]

I bought an HP gaming laptop just over a year ago. It started making a cracking noise when opening/closing the lid recently, which is getting worse. I took a look and noticed that the hinge casing has split along the seam. I can click it all back together but on the next screen close/open it'll open right back up again.

Knowing that we've looked after it really well and it's not the result of anything other than standard use, I had a look online and noticed that this is a very common problem (i.e. design flaw).

Given how common this is, has anyone else managed to get a resolution? Most of the posts on here get answered with a private message so I've no idea on the eventual outcome for any of the other customers.

Thanks in advance for any help and advice.

[Riddle_Decipher]

@AidanUK I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.