HP Laptop 15-bs1xx won't charge battery

[dsturman]

Hello,

For the past seven months, I haven't been able to get my laptop to charge its battery and it is out of warranty.
I've followed all the instructions I could find in this forum (especially this thread) and beyond.
Thinking the battery might be end of life, I've purchased two different replacement batteries, but neither of them charged either (I returned them for a refund).
When I start up my laptop, the Windows taskbar power icon will say the battery is charging. However, this stops after about a minute. At one point I was somehow able to get the battery to charge to 27% before it stopped charging. Since then, it has gone down to zero from times I've left the laptop unplugged.
I am in France. There don't seem to be any HP repair centers in the country.
Is there something else I can try?

I'm including two HP PC Hardware Diagnostic UEFI battery test logs.
One from May 2020 and one from Dec 2020.
The May 2020 log was from a test on one of the new replacement batteries (after-market since HP does not supply the battery any more) and says the "Battery fuse may be blown".
The Dec 2020 was a test of my old battery. It says, "Battery state is good; but Low Voltage Disable is detected.", and then, "Will not check battery charging since the DeepDischarge variable is TRUE".

Is there any way to set the DeepDischarge variable to FALSE? Would that help?

Battery test log from May 2020:

Spoiler

2020-05-30 19:14:49 Battery Test Started
2020-05-30 19:14:49 [L]> EfiBatteryLibGetSmartAdapterStatus: AdapterStatus is '0'.
2020-05-30 19:14:49 System reports 1 batteries supported.
2020-05-30 19:14:49 Battery Pack Supplier Index: 8.
2020-05-30 19:14:49 Battery MFG Date 12/25/2019.
2020-05-30 19:14:49 Battery0: Charged to 6% and current is 0mA. Battery Health Manager or Battery Care Function not detected.
2020-05-30 19:14:49 Battery 0: Executing Battery Logical State Test.
2020-05-30 19:14:49 [L]> Battery calibration is needed. (MaxError 100)
2020-05-30 19:14:49 Battery 0: Executing Battery Charge State Test.
2020-05-30 19:14:49 [L]> Battery fuse may be blown.
2020-05-30 19:14:49 Battery 0: Executing Battery Full Test.
2020-05-30 19:14:49 [L]> Battery fuse may be blown.
2020-05-30 19:14:49 Battery 0 returned 0x0000000000000042 -- Retrying
2020-05-30 19:14:49 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_1, RESET) returned 'Not Found'.
2020-05-30 19:14:52 Battery Pack Supplier Index: 8.
2020-05-30 19:14:52 Battery MFG Date 12/25/2019.
2020-05-30 19:14:52 Battery0: Charged to 6% and current is 0mA. Battery Health Manager or Battery Care Function not detected.
2020-05-30 19:14:52 Battery 0: Executing Battery Logical State Test.
2020-05-30 19:14:52 [L]> Battery calibration is needed. (MaxError 100)
2020-05-30 19:14:52 Battery 0: Executing Battery Charge State Test.
2020-05-30 19:14:52 [L]> Battery fuse may be blown.
2020-05-30 19:14:52 Battery 0: Executing Battery Full Test.
2020-05-30 19:14:52 [L]> Battery fuse may be blown.
2020-05-30 19:14:52 Battery 0 returned 0x0000000000000042 -- Retrying
2020-05-30 19:14:52 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_1, RESET) returned 'Not Found'.
2020-05-30 19:14:55 Battery Pack Supplier Index: 8.
2020-05-30 19:14:55 Battery MFG Date 12/25/2019.
2020-05-30 19:14:55 Battery0: Charged to 6% and current is 0mA. Battery Health Manager or Battery Care Function not detected.
2020-05-30 19:14:55 Battery 0: Executing Battery Logical State Test.
2020-05-30 19:14:55 [L]> Battery calibration is needed. (MaxError 100)
2020-05-30 19:14:55 Battery 0: Executing Battery Charge State Test.
2020-05-30 19:14:55 [L]> Battery fuse may be blown.
2020-05-30 19:14:55 Battery 0: Executing Battery Full Test.
2020-05-30 19:14:55 [L]> Battery fuse may be blown.
2020-05-30 19:14:55 Battery 0 returned 0x0000000000000042 -- Retrying
2020-05-30 19:14:55 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_1, RESET) returned 'Not Found'.
2020-05-30 19:14:58 Battery 0 returned 0x0000000000000042
2020-05-30 19:14:58 Batt 0: Result: 0x42
2020-05-30 19:14:58 Batt 0: Serial: 04369 12/25/2019
2020-05-30 19:14:58 Batt 0: Manufacturer: 111-83-72
2020-05-30 19:14:58 Batt 0: CTNumber: N/A
2020-05-30 19:14:58 Batt 0: DesignCycleCount: 300 Design Capacity: 2800mAh Full Charge Capcity 2800mAh
2020-05-30 19:14:58 Batt 0: RemainingCapacity: 183mAh Max Error: 0000100 CycleCount: 0
2020-05-30 19:14:58 Batt 0: Temperature: 000025 Voltage: 14027mV Current: 0mA
2020-05-30 19:14:58 Batt 0: DesignVoltate: 14800mV StatusWord: 0x002C0 CellVoltage1: 3421mV
2020-05-30 19:14:58 Batt 0: CellVoltage2: 3532mV CellVoltage3: 3537mV CellVoltage4: 3537mV
2020-05-30 19:14:58 Batt 0: Warranty: 000001 Calibration: 0x00001 ChargeControlSupported: YES
2020-05-30 19:14:58 Batt 0: ACPowerOn: ON ChargeTempOK: YES ChargeTest: 1
2020-05-30 19:14:58 Batt 0: ChargeCapacity: 100mAh TempAlarm: NO DeepDischarge: NO
2020-05-30 19:14:58 Batt 0: FullCharge: NO FullChargeStatus: 000000 BatteryCharge: YES
2020-05-30 19:14:58 Batt 0: LowVoltageDisable: NO AdaptiveBatteryExtender: Not Supported
2020-05-30 19:14:58 Overall Battery Result = 3
2020-05-30 19:14:58 Error Code=0x619
2020-05-30 19:14:58 Serial Number : [Personal Information Removed]
2020-05-30 19:14:58 BOD : 07/01/2018
2020-05-30 19:14:58 WarrantyIDString size = 60
2020-05-30 19:14:58 Warranty ID = GLV7P3-95NA4P-XD7W2J-C6FC03
2020-05-30 19:16:16 QR Code Encoding Length = 125
2020-05-30 19:16:57 SysDiagDisplayHPSupportDisclaimer():User select "Yes" Button.
2020-05-30 19:18:05 Power Source Test Completed

Battery test from Dec 2020
2020-12-03 12:28:26 Battery Test Started
2020-12-03 12:28:26 [L]> EfiBatteryLibGetSmartAdapterStatus: AdapterStatus is '0'.
2020-12-03 12:28:26 System reports 1 batteries supported.
2020-12-03 12:28:26 Battery Pack Supplier Index: 4.
2020-12-03 12:28:26 Battery MFG Date 3/15/2018.
2020-12-03 12:28:26 SysDiagsBatteryCheckDeepDischargeAndLowVoltage(): Battery 0 : Deep Discharge.
2020-12-03 12:28:26 Battery0: Charged to 0% and current is 0mA. Battery Health Manager or Battery Care Function not detected.
2020-12-03 12:28:26 Will not check battery charging since the DeepDischarge variable is TRUE
2020-12-03 12:28:26 Battery 0: Charge not detected, Executing Battery Full Test
2020-12-03 12:28:26 [L]> Battery state is good; but Low Voltage Disable is detected.
2020-12-03 12:28:26 Battery 0 returned 0x0000000000000049 -- Retrying
2020-12-03 12:28:26 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_1, RESET) returned 'Not Found'.
2020-12-03 12:28:29 Battery Pack Supplier Index: 4.
2020-12-03 12:28:29 Battery MFG Date 3/15/2018.
2020-12-03 12:28:29 SysDiagsBatteryCheckDeepDischargeAndLowVoltage(): Battery 0 : Deep Discharge.
2020-12-03 12:28:29 Battery0: Charged to 0% and current is 0mA. Battery Health Manager or Battery Care Function not detected.
2020-12-03 12:28:29 Will not check battery charging since the DeepDischarge variable is TRUE
2020-12-03 12:28:29 Battery 0: Charge not detected, Executing Battery Full Test
2020-12-03 12:28:29 [L]> Battery state is good; but Low Voltage Disable is detected.
2020-12-03 12:28:29 Battery 0 returned 0x0000000000000049 -- Retrying
2020-12-03 12:28:29 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_1, RESET) returned 'Not Found'.
2020-12-03 12:28:32 Battery Pack Supplier Index: 4.
2020-12-03 12:28:32 Battery MFG Date 3/15/2018.
2020-12-03 12:28:32 SysDiagsBatteryCheckDeepDischargeAndLowVoltage(): Battery 0 : Deep Discharge.
2020-12-03 12:28:32 Battery0: Charged to 0% and current is 0mA. Battery Health Manager or Battery Care Function not detected.
2020-12-03 12:28:32 Will not check battery charging since the DeepDischarge variable is TRUE
2020-12-03 12:28:32 Battery 0: Charge not detected, Executing Battery Full Test
2020-12-03 12:28:32 [L]> Battery state is good; but Low Voltage Disable is detected.
2020-12-03 12:28:32 Battery 0 returned 0x0000000000000049 -- Retrying
2020-12-03 12:28:32 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_1, RESET) returned 'Not Found'.
2020-12-03 12:28:35 Battery 0 returned 0x0000000000000049
2020-12-03 12:28:35 Batt 0: Result: 0x49
2020-12-03 12:28:35 Batt 0: Serial: 40044 03/15/2018
2020-12-03 12:28:35 Batt 0: Manufacturer: 133-42-6E
2020-12-03 12:28:35 Batt 0: CTNumber: 6GGRVC4GWAMN7O
2020-12-03 12:28:35 Batt 0: DesignCycleCount: 1000 Design Capacity: 2850mAh Full Charge Capcity 2558mAh
2020-12-03 12:28:35 Batt 0: RemainingCapacity: 0mAh Max Error: 0000001 CycleCount: 163
2020-12-03 12:28:35 Batt 0: Temperature: 000024 Voltage: 4613mV Current: 0mA
2020-12-03 12:28:35 Batt 0: DesignVoltate: 10950mV StatusWord: 0x002D0 CellVoltage1: 1426mV
2020-12-03 12:28:35 Batt 0: CellVoltage2: 1650mV CellVoltage3: 1539mV CellVoltage4: 0mV
2020-12-03 12:28:35 Batt 0: Warranty: 000001 Calibration: 0x00003 ChargeControlSupported: YES
2020-12-03 12:28:35 Batt 0: ACPowerOn: ON ChargeTempOK: YES ChargeTest: 0
2020-12-03 12:28:35 Batt 0: ChargeCapacity: 89mAh TempAlarm: NO DeepDischarge: YES
2020-12-03 12:28:35 Batt 0: FullCharge: NO FullChargeStatus: 000000 BatteryCharge: YES
2020-12-03 12:28:35 Batt 0: LowVoltageDisable: YES AdaptiveBatteryExtender: Not Supported
2020-12-03 12:28:35 Overall Battery Result = 3
2020-12-03 12:28:35 Error Code=0x601
2020-12-03 12:28:35 Serial Number : [Personal Information Removed]
2020-12-03 12:28:35 BOD : 03/15/2018
2020-12-03 12:28:35 WarrantyIDString size = 60
2020-12-03 12:28:35 Warranty ID = GLV7P3-92AAAJ-XD7W2J-C09703
2020-12-03 12:28:43 Battery Test Completed, TestResult = 3

[The_Fossette]

@dsturman

I reviewed your post and I understand that you are looking for a replacement battery for your computer.

Don’t worry, I assure you I will try my best to get this sorted.

Have you updated the BIOS on the computer?

Meanwhile, I recommend you contact support and they will assist you in ordering the replacement battery for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[dsturman]

Thank you for responding. I don't think you've quite understood my post. I am not looking for a new battery. I already tried two new batteries and I still had the problem. (In any case, HP no longer provides replacement batteries for my laptop.)  I also have the latest bios installed.

Are you the same kind of HP support agent I would reach by phone? Can you re-read my post and see if you can help, or tell me how calling HP support would be different from emailing with you?

Many thanks,

  -djs

[The_Fossette]

@dsturman

I have read your post and that's the reason why I suggested you contact support as the laptop needs to be checked physically. As you have already replaced the battery the issue might be with the charging board or the DC port.

Thanks!

[dsturman]

Okay. I'll see if I can find a local HP authorized repair service.

[The_Fossette]

@dsturman

Thank you for keeping me posted.

Cheers!