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‎11-27-2024 11:35 AM

HP Recommended

Purchased (4) business laptops from HP Store (i.e. direct from HP) in the US. Received four laptops of which three have recognizable serial numbers on your warranty check site, but one comes back as not recognized. Do not seem to be able to open a support case to get this sorted until I have the correct serial number to establish that the laptop is covered under a warranty. Not sure how to resolve this since it appears to be a system failure on HP's website.

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2 REPLIES 2

‎11-29-2024 01:25 PM

HP Recommended

Hi @wheeee_h_p,

 

Welcome to the HP support community.

 

Please help us with your HP unit serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Alden4

HP Support 

I am an HP Employee.
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‎12-02-2024 08:34 AM

HP Recommended

Done - and thank you.

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