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Shima2
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HP Laptop hinge broke within warranty period but not covered??

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Microsoft Windows 10 (64-bit)

Purchased my laptop from JB Hi-Fi in late 2019. So only been over 1 year. Voluntary warranty is still covered for this laptop. I have never dropped it or misused it or caused any accidental damage. I have many times opened and closed the device. One day I noticed the side part of the screen coming off slightly, then suddenly one day I opened the laptop, heard a crack and that hinge on the right side came off. I believe this is a mechanical issue and should be covered under warranty, but they are requesting me to pay $350 for repair. Can anyone help me with this issue?

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Shima2
Welcome to the HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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