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‎03-26-2024 03:42 AM

HP Recommended

My HP laptop often when powered ON, is stuck displaying nothing. A black lit up screen, no HP logo, nothing. Sometimes takes more than 30 mins to even show th HP logo. It's 8 years old, 4GB ram and got SSD installed a couple years back. i3 processor.

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1 REPLY 1

‎03-26-2024 08:06 AM - edited ‎03-26-2024 08:07 AM

HP Recommended

Hi,

Can you get into BIOS?

You could try performing hardware diagnostics at boot and see if there are any problems with the hardware

Turn off the PC by holding the power button

Turn on the PC and repeatedly keep hitting the ESC key until startup menu appears

Press F2 to enter diagnostics

Perform the fast system test or at least the Hard Drive test

 

It could be a problem with the drive or even OS . Can you provide the exact model or product number of the notebook?

Find product and serial numbers for HP PCs, printers, and accessories | HP® Customer Support

 

Hope it helps,

David

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Please click on accept as solution if answered your question

 

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