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‎10-07-2017 05:43 AM

HP Recommended
Product: HP Notebook - 15-ay085nd
Operating System: Microsoft Windows 10 (64-bit)

Backspace, 8 on numpad, 2 letters between f and j, and key next to enter do not work. I turned laptop off and on and I cleaned underneat keys, did not look dirty is clean now, still does not work. Wat sould I do?

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-07-2017 05:49 AM

HP Recommended

Are you under warranty? If not it seems you need to replace the keyboard. Where do you live (country)?

View solution in original post

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3 REPLIES 3

‎10-07-2017 05:49 AM

HP Recommended

Are you under warranty? If not it seems you need to replace the keyboard. Where do you live (country)?

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‎10-07-2017 06:08 AM

HP Recommended

Luckily  still 7 days warranty left. If it is not solvable by me I will submit a claim now. 

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‎10-07-2017 06:40 AM

HP Recommended

You could do it yourself but at some cost and difficulty...better to have HP do it free.

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