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‎03-13-2023 09:53 PM

HP Recommended
Product: OMEN 16.1 inch Gaming Laptop PC 16-b1000 (603T5AV)
Operating System: Microsoft Windows 11

HP OMEN 16 not charging, no hdmi detect from USB-C G5 Essential Dock

 

Icon on side of case shows thunderbolt next to USB-C port, so I am confused as to why it will not charge.

 

What should I look for in device manager to understand what the port does and not support?

Category:
2 REPLIES 2

‎03-13-2023 10:33 PM

HP Recommended

@jeffxjordan 

 

No your machine requires high wattage chargers and your USB-C G5 Essential Dock does NOT have. The dock should be able to charge your during overnight or when off/idle.

 

Regards.

BH
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‎03-14-2023 04:52 AM

HP Recommended

Thank you for response. Does that also explain why HDMI video will not pass through dock as well?

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