-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- HP OMEN Laptop 15-dc0102tx swollen battery
Create an account on the HP Community to personalize your profile and ask a question
12-22-2020 02:55 AM - edited 12-22-2020 02:56 AM
My laptop's battery seems to be swollen. I'm not quite sure of what causes it to be swollen but these past months, I've been using it for my online classes from day to night (about 20-23 hrs of usage/day) while on charge. I know that it's not good to continue using it but this is the only gadget that I'm using in my online classes. I noticed this problem last August but this time, I'm afraid that it will get worse. Its warranty expired last year. What battery should I buy for its replacement? And what should I do about this problem? Pls help me, thanks.
Solved! Go to Solution.
Accepted Solutions
12-27-2020 12:17 PM
I reviewed your post and I understand that the battery is swollen.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you replace the battery and it should take care of the issue. Contact support and they will assist you in ordering the replacement battery for your computer.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee
12-27-2020 12:17 PM
I reviewed your post and I understand that the battery is swollen.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you replace the battery and it should take care of the issue. Contact support and they will assist you in ordering the replacement battery for your computer.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee
01-03-2021 12:18 PM
The_Fossette
Good day!
I followed those steps in order to get in touch with support and it really helps me. I have already taken out the battery and waiting for the battery to be delivered.
Thanks a lot! I really appreciate it.
Didn't find what you were looking for? Ask the community