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03-28-2021 08:55 AM
My HP Omen 15 laptop is less than a week old and I have already encountered a problem.
I always use my laptop plugged into the mains, but today the battery light went off during routine use, after being on for an hour. I didn't notice until the battery power was at about 65%. I unplugged the laptop and replugged it in, but the computer failed to recognise the mains power supply. I tried several times to reconnect the power supply, but nothing worked. Eventually I switched the laptop off and waited a few minutes, then tried the plug again, and this time it worked.
Does anyone know if this is a common problem with HP laptops? This is the first HP product I have bought, so I don't know if anyone has encountered this kind of problem before.
I am not happy at the prospect of my new laptop having problems already.
03-31-2021 11:54 AM
I reviewed your post and I understand that the AC adapter is not getting detected sometimes.
Don’t worry, I assure you I will try my best to get this sorted.
What is the product number of your computer?
Meanwhile, I recommend you update the BIOS from the below link and check whether the issue is resolved.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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I am an HP Employee
04-02-2021 08:17 AM
Hi The Fossette,
Thank you for helping with this issue.
My computer product number is: 13D29EA#ABU.
I have just had another problem with the battery. The laptop was plugged-in to the adaptor, and was charged at 100% when I turned it on. However, after an hour of moderate usage, I noticed that although the laptop was still plugged in and the adaptor was recognised, the battery life had dropped to 96%.
This is very disappointing from a brand new laptop, and I will not continue to put up with this. Either this issue will be sorted soon, or I will request a full refund of the laptop and the 3-year HP support package I purchased, because the item is faulty and not fit for purpose. I do not want to get into the situation where the laptop needs to be sent for endless rounds of repairs, leaving me without a laptop for weeks at a time.
I have clicked on the link you provided, and I have downloaded the new BIOS update. I do not yet know whether it will make a difference, but I will let you know either way.
Thanks again for your help with this. I know this isn't your fault personally, but I have spent a lot of money on a brand new laptop, bought directly from the HP Store, that seems to be faulty from the start.
04-04-2021 12:40 PM
I recommend you contact support and they will assist you in this regard.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
I am an HP Employee