HP Omen 15-ce0xx battery swolen

[Peter_SVK]

Hi guys, I just want you to know, that probably this type of batteries have some issues.

I bought the notebook in 03/2018 and all these years I used it only on cable. I let the system manage the battery, but that was probably the bad idea. After finding that, this battery is swollen, i found out, that you can change the battery settings in bios, and this can be probably prevented.

So now I have to buy new battery at my expense... Im lucky, that I found out it before it could cause more damage.

[praveen196]

@Peter_SVK Welcome to HP Community!

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

Please look for a private message requesting additional information.

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

Thank you for visiting the HP Support Community.

[outhere1]

Honestly, my experience is nothing but problems with these HP Omen laptops. Its amazing how its one issue after another after paying over $2200CAD originally for this laptop..

In the beginning the battery would only charge to 85% max, I tried re-installing battery drivers and updating BIOS but nothing worked. A year later and now the battery no longer charges at all. I have been using it plugged in for the past few months over this quarantine. The laptop shuts down right away if the charger is disconnected

I have had an DELL XPS13 for 5 years and it still works as perfectly as the day I bought it. The craftsmanship is astounding and that laptop has never given me any issues with it hinges, keyboard or any of its interior components to this date

I believe this is a refurbished laptop or another manufacture defect as I see other people with the exact same problem where their battery no longer holds a charge or the battery is bloated which makes it evident there is some sort of problem with these batteries. I expected a laptop that costs over $2000 to have no issues of this nature and come equipped with a high quality battery.

[praveen196]

@outhere1

I understand your concerns.

In that case, I would suggets you conatct our hone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!

[outhere1]

Hello Praveen,

I appreciate your response and I'am not opposed to trying, but I have concerns over whether home support would have knowledge about this particular model's battery problem and actually be able to help me. I'am afraid they would only tell me my warranty is expired.

Browsing thru the HP forums I see other customers with the same battery problem. It comes to the point that when I plug in an external keyboard and monitor, I cannot shut the laptop all the way because if I do the track pad touches the lid and starts moving the mouse on its own as the swelling has caused the lid and trackpad to touch each other.

I believe all of us with the same unique issue regarding the laptop battery in question should be handled by a online specialist familiar with this problem as the users who had the same problem were contacted by an HP Support member from the appropriate team.

eg. 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Battery-Swollen-on-HP-Omen-lap...

[praveen196]

@outhere1 Welcome to HP Community!

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

Thank you for visiting the HP Support Community.