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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-10-2021 04:52 AM - edited ‎03-10-2021 05:24 AM

HP Recommended
Product: HP Omen 17-an17na
Operating System: Microsoft Windows 10 (64-bit)

Having an issue with my laptop where the laptop is plugged in and not charging beyond 1%. The battery LED indicator on the side says that it is fully charged (solid white light). It turns orange for a second after replugging in and then turns solid white.

 

Laptop is still powering on and can use it for web browsing, but the moment I start using a demanding application it turns off. Have tried swapping wall outlets and no change at all.

 

Can anyone please link me to where HP sells their replacment AC adapters and batteries, in the case that its a physical problem with the battery that will require a replacement?

 

EDIT:

Also, would I be able to run my laptop on power from the wall outlet by removing the battery as a stopgap until I find a battery replacement?

 

EDIT2:
I have run the diagnostic and it seems to be a battery issue and tells me to replace. Like above, can anyone link me to where I can purchase a replacement battery, and answer whether I can safely run the laptop after removing the battery?

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