HP PC Hardware Diagnostics Windows does not start.

[Bratanoid]

I live in Russia. Previously, HP PC Hardware Diagnostics Windows started without problems. About a week ago, I updated it through the Microsoft Store, after which it gives this message at startup:

But I have the Windows Event Log service running.

my configuration:

Windows 10 Home SL 64-bit 22h2 19045.2364

Intel(R) Core(TM) i5-8300H CPU @ 2.30GHz

Intel(R) UHD Graphics 630

NVIDIA GeForce GTX 1060 with Max-Q Design

12 GB RAM

Realtek High Definition Audio

What to do?

[ub6424]

Hello @Bratanoid 

Sorry to hear that you are having problems ... I would like to help you.

(1) Follow

5 Ways to Fix the "Event Log Service Is Unavailable" Error on Windows

(2) Please report back

[Bratanoid]

Hello! I tried to do as you advised me, but it didn't help, especially since I couldn't completely delete the RtBackup folder (only part of the files in it were deleted). When I try to completely delete it, I get the following message:

You need permission to perform this operation. You require permission from LAPTOP-PEBPL3DB\PC to make changes to this folder.

What to do?

[ub6424]

---

@Bratanoid wrote:

I live in Russia. Previously, HP PC Hardware Diagnostics Windows started without problems. About a week ago, I updated it through the Microsoft Store, after which it gives this message at startup:

---

aHello @Bratanoid

(1) In most cases, the simplest solution:

 => Use Windows Restore to return to the restore point (date) >>> before <<< the error occurred.

https://www.windowscentral.com/how-use-system-restore-windows-10

See section < How to recover using System Restore on Windows 10 >

(2) Please report back

[Bratanoid]

---

=> Use Windows Restore to return to the restore point (date) >>> before <<< the error occurred.

https://www.windowscentral.com/how-use-system-restore-windows-10

See section < How to recover using System Restore on Windows 10 >

---

Unfortunately, there are no recovery points created before the problem appeared.

[ub6424]

Hello @Bratanoid

(1) Restart Windows

(2) Please check <Windows integrity>

Open cmd.exe (right click) as administrator and execute:

sfc /scannow

msdt.exe /id WindowsUpdateDiagnostic

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

(3) Please report your results ( of each command )

[Bratanoid]

---

@ub6424 wrote:

Hello @Bratanoid

(1) Restart Windows

(2) Please check <Windows integrity>

Open cmd.exe (right click) as administrator and execute:

sfc /scannow

msdt.exe /id WindowsUpdateDiagnostic

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

(3) Please report your results ( of each command )

---

I tried, but it didn't help either. There are no damages and problems with Windows Update. It seems that the problem is massive. Here are some screenshots:

[ub6424]

Hello @Bratanoid 

Thanks for reporting.

To help you I just need to know the product number (p/n) xxxxxx#xxx of your notebook !

It looks something like this:

You will find this information on the back/rear of your notebook in small alphanumeric letters. Use a magnifying glass or the camera zoom feature on your smartphone to read it better.

Kind regards

[Bratanoid]

---

@ub6424 wrote:

Hello @Bratanoid 

Thanks for reporting.

To help you I just need to know the product number (p/n) xxxxxx#xxx of your notebook !

It looks something like this:

You will find this information on the back/rear of your notebook in small alphanumeric letters. Use a magnifying glass or the camera zoom feature on your smartphone to read it better.

Kind regards

---

my product number is 4RG09EA#ACB

Sorry for the long absence.

[ub6424]

Hello @Bratanoid 

(1) Backup < ALL > personal data (documents/pictures/videos etc...) to external <USB hard drive>

(2) Please reinstall your operating system !

You need current (or another Windows computer) to prepare bootable <USB flash drive>

 An unused or empty USB flash drive with at least 32 GB storage capacity is required.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

Take time and follow

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All Software and drivers from HP are included )

Information: Your product number is supported: 4RG09EA#ACB

(3) Please report back