HP PEN CONTROL

[can_wang]

Hello, when I try to open the app HP PEN CONTROL in my notebook is was showed that THe hp pen control is not compatible with this computer, what happened with the app with my notebook, because this app is pre-installed in my windows, and I never open or uninstall it.  

Second Question, how can I know my stylus is connected to my notebook? because I saw many models they use the Bluetooth to connect between stylus with the notebook, but normally they came with a button then you just hold on it and check out for the flash, then you will know that your pen is connected to your notebook successfully,  but my stylus comes with notebook as you see from the picture below, it doesn't have any button on the top to perform Bluetooth connection , and I also founded that even though my finger can also writing as the stylus 

The pen information :

SPEN-HP-02

HP P/N: 905512-002

SPARE P/N :920241-001

[atharva_gp]

@can_wang,

Thank you for reaching out to the HP Support community!

Could you please share the picture of your PEN/stylus?

Refer to this video for connecting the PEN to your Notebook.

Restart your Windows and follow the instructions on the video and check if you can connect the PEn with your PC.

Let me know if this information helps or if you need any further assistance. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping.

[can_wang]

Thanks for your reply, and the pen in the video that you attached I think the outlook is the same with my pen. Here are the pictures of my pen . after watched the video , i tired to follow the steps in the video, but it didnt help at all, everytime when i open the app "HP PEN CONTROL" it still pop up that not compatible with this computer 

[atharva_gp]

@@can_wang,

Let's try uninstalling and re-installing the HP Pen Control app.

• On your Windows, press the Windows button and search for "HP Pen Control"
• Right click on the app and click uninstall
• Reboot the PC
• On your Windows, press the Windows button and search for "Microsoft Store"
• Search for HP Pen control app from the Microsoft store and install it
• Set up the PEN with your PC
  • Refer to this video for connecting the PEN to your Notebook.

Let me know if this helps.

[can_wang]

I tried it already, but it didn't work.

[atharva_gp]

@can_wang,

As per the compatibility list mentioned in this document, the Pen should work with your PC.

But since there is an issue, I would like to do some further research on this with the back-end engineers.

I will get back to you once I have an update on this at the earliest.

Cheers!

[atharva_gp]

@can_wang,

Please check if this document helps.

[NNF]

Hello, I must say that i'm relieved to find this forum but am disgruntled due to my annoying consistency to reinstall, restart, and retry only to repeat again and again expecting results which to no avail never happen. I've already had this laptop ( HP Spectre X360 Gem Cut late 2018 ) replaced and I now have two pens ( the same model in the photos ) and they both fail to connect or work with the HP Control App. As previously stated this is a great annoyance being that I've reinstalled the program, and did everything recommended only for nothing to function. By all means, please help me because this is confusing. Also the document won't allow me to access it ( it just bring me to a sign in page which I try to sign in, doesn't do anything ).

[Cheron-Z]

@NNF

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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