06-01-2016 06:15 PM
Batter Check says 'OK'
Plugged in and says 7% available (plugged in, not charging)
Battery is not removable.
When I unplug chord, kills operation.
Been working great up to now.
HP Support Battery Check program says "OK"
Warranty just ended 3 days ago!!!
06-02-2016 12:58 PM
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I came across your post about the battery issue, and wanted to help! I understand that the system shows that the AC Adapter is connected, but the battery is not charging.
To start, can you provide me with the Product Number of the notebook? Here is a link you can use that will help you find your Model and Product Number:
HP Customer Support - Products
In the meantime, try reviewing the following document, and let me know how it goes:
Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for. Also, clicking the Thumbs up below is a great way to say thanks!
Have a great day!
I work on behalf of HP
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