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HP Pavilion 15-BC220NR Motherboard Overheating?

HP Recommended
Pavilion 15-BC220NR
Microsoft Windows 10 (64-bit)

Hi,

 

I recently purchased the HP Pavilion with GTX 1050 video card [Model: 15-BC220NR] and loaded some games to run and test it. I am running the game on max settings, which the card is more than capable of handling. Also downloaded Piriform's Speccy to monitor the heat in the laptop because I suspected the thermal dissipation design might be amiss. 

 

My average temps for Idling were around 35-55C for both the CPU and Motherboard. This goes up to ~65-80C on peak performance.  The motherboard usually is always at a higher temp than the CPU (which I find odd) and makes me wonder if this would be indicative of possible motherboard overheat failure in the future. By higher I mean ~10C higher than the CPU.

 

Conditions:

Location: My Game Room Temps ~72F

Surface: Table

Time to Heat: ~1-2mins from Game Start

 

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HP Recommended

 

@billsterwot

Thank you for joining HP Forums.}

I'll be glad to help you 🙂

 

As I understand the motherboard is overheating,

Don't worry as I'll be glad to help you, although, to provide an accurate solution, I'll need a few more details to dissect your concern: 

Have you attempted to clean the vents? update the BIOS?

Perhaps, use a cooling pad? 😉

 

While you reply, I have a few steps to resolve this issue:

Symptoms of heat issues and causes of excessive heat

The following list describes some of the issues caused by overheating in the notebook:

  • Games stop responding during play.
  • Windows stops responding during use.
  • Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.
  • When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.

The following list describes some causes of excessive heat:

  • Dust inside the laptop.
  • A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.
  • Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.
  • High ambient room temperature.

Step 1: Removing dust and lint by cleaning vents

Step 2: Ensuring proper space for ventilation

Step 3: Updating the BIOS

Step 4: Using HP CoolSense technology

Step 5: Placing the notebook in a cooler room

Step 6: Testing for hardware failure

If the hardware has failed, capture the failure ID and revert for further assistance.

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, 

Mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

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