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‎10-16-2020 03:35 AM

HP Recommended
Product: HP Pavilion-15-au12 cl
Operating System: Microsoft Windows 10 (64-bit)

Hi, my laptops left hinge body is completely broken now. Laptop's hinge is not detached and screen is working fine, but initially there was only a crack on plastic body and now body on the hinge is completely broken and internal metal hinge is protruding outwards. I was seeing this cracked body problem since 1st month of getting laptop (2016) but i thought it will not deteriorate but for the past 1 month i am working with completely broken hinge body laptop. What is the solution? I have seen this problem in same model manufactured around 2016-17, as some guys mentioned here. Whats the solution?

1 REPLY 1

‎10-17-2020 05:36 AM

HP Recommended

@Khanna00


Welcome to HP Community

 

I have gone through your Post and I understand your concerns and frustration

 

I will escalate your case to HP's Regional Escalation Team

 

Please check your Inbox

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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